Knowledge databank

According to NPA 2019-05 and with the introduction of SMS, Human Factors training will be included in Safety Training.

The course syllabus for Safety Training is proposed to become*:

1. General/Introduction to safety management and human factors
   1.1. Need to address safety management and human factors
   1.2. Statistics
   1.3. Incidents
   1a. Safety risk management
   1a.1. Hazard identification
   1a.2. Safety risk assessment
   1a.3. Risk mitigation and management
   1a.4. Effectiveness of safety risk management
2. Safety Culture/Organisational factors
   2.1 Just culture
   2.2 Reporting culture
   2.3 Informed culture
   2.4 Flexible culture/learning culture
3. Human error
   3.1. Error models and theories
   3.2. Types of errors in maintenance tasks
   3.3. Violations
   3.4. Implications of errors
   3.5. Avoiding and managing errors
   3.6. Human reliability
4. Human performance & limitations
   4.1. Vision
   4.2. Hearing
   4.3. Information-processing
   4.4. Attention and perception
   4.5. Situational awareness
   4.6. Memory
   4.7. Claustrophobia and physical access
   4.8. Motivation
   4.9. Fitness/Health
   4.10. Stress
   4.11. Workload management
   4.12. Fatigue and fatigue risk management
   4.13. Alcohol, medication, drugs
   4.14. Physical work
   4.15. Repetitive tasks/complacency
5. Environment
   5.1. Peer pressure
   5.2. Stressors
   5.3. Time pressure and deadlines
   5.4. Workload
   5.5. Shift Work
   5.6. Noise and fumes
   5.7. Illumination
   5.8. Climate and temperature
   5.9. Motion and vibration
   5.10. Complex systems
   5.11. Other hazards in the workplace
   5.12. Lack of manpower
   5.13. Distractions and interruptions
6. Procedures, information, tools and practices
   6.1. Visual Inspection
   6.2. Work logging and recording
   6.3. Procedure – practice/mismatch/norms
   6.4. Technical documentation – access and quality
   6.5. Critical maintenance tasks and error-capturing methods (independent inspection,
   reinspection, etc.)
7. Communication
   7.1. Shift/Task handover
   7.2. Dissemination of information
   7.3. Cultural differences
8. Teamwork
   8.1. Responsibility
   8.2. Management, supervision and leadership
   8.3. Decision-making
9. Professionalism and integrity
   9.1. Keeping up to date; currency
   9.2. Avoiding Error-provoking behaviour
   9.3. Assertiveness
10. Organisation’s safety programme
    10.1. Safety policy and objectives, just culture principles
    10.2.Reporting errors and hazards, internal safety reporting scheme
    10.3. Occurrence investigation process
    10.4. Action to address problems
    10.5. Feedback and safety promotion

* Changes are indicated in Italic